Common DSTV Error Codes and Solutions on How to Fix Them

Every DSTV error codes displayed on your TV screen has a meaning and it points to one or more problems in the device, some of the errors might be harmful to the decoder if urgent maintenance is not carried out. In this post, we are going to look into common DSTV error codes, meanings, causes and solutions to them.

Common DSTV Error Codes and Solutions

Remember, you must switch OFF the decoder before performing any hardware maintenance on the DSTV error codes outlined in this post.

  1. Error Code: E04
  • Message: Please insert Smartcard
  • Causes: Smartcard not inserted properly, Smartcard terminals rusted or Smartcard damaged entirely.
  • Fixes: First and foremost switch OFF the decoder, bring out the Smartcard, observe the terminals for rust and clean with methylated spirit or fuel using wool; if rusted. Insert the Smartcard properly and switch ON the decoder, the error will clear but if not; troubleshoot the Smartcard with a different decoder and if the problem persists, that means the Smartcard is damaged entirely but if not, the problem is from the decoder.
  1. Error Code: E05
  • Message: Cannot read smartcard.
  • Causes: See number 1.
  • Fixes: See number 1.
  1. Error Code: E06
  • Message: Smartcard fault. Cannot read.
  • Causes: See number 1.
  • Fixes: See number 1.
  1. Error Code: E07
  • Message: Checking Smartcard.
  • Causes: See number 1.
  • Fixes: See number 1.
  1. Error Code: E08
  • Message: CA Module failure.
  • Causes: Control Access Module failure.
  • Fixes: Click HERE to see the solution (visit any DSTV office close to you if the problem persists)
  1. Error Code: E14
  • Message: Service is currently scrambled.
  • Causes: This is usually caused by the transmitting channel or low signal quality and subscription expiration.
  • Fixes: Switch to other channels and check back later, but if other channels are not showing then you should check your subscription for expiration, go to the decoder’s menu and check the signal quality bar if your subscription is still ON.
  1. Error Code: E16
  • Message: Service is currently scrambled.
  • Causes: See number 6 error E14.
  • Fixes: See number 6 error E14.
  1. Error Code: E17
  • Message: Smartcard marriage conflict.
  • Causes: Smartcard pairing issue.
  • Fixes: Reset decoder pairing on your DSTV account or Send E17 with your smartcard number to 32472.
  1. Error Code: E18
  • Message: Unknown Smartcard.
  • Causes: Non-DSTV card inserted.
  • Fixes: Make sure the Smartcard is from DSTV and it’s inserted properly.
  1. Error Code: E19
  • Message: Service is currently scrambled. Please wait
  • Causes: Device detecting subscription.
  • Fixes: Wait for it to complete but if it takes longer reboot the decoder if the problems persist endeavor to contact DSTV.
  1. Error Code: E30
  • Message: Service is currently scrambled. Please wait.
  • Causes: See number 10 error E19.
  • Fixes: See number 10 error E19.
  1. Error Code: E34
  • Message: Cannot read smartcard.
  • Causes: Invalid smartcard.
  • Fixes: Contact DSTV.
  1. Error Code: E35
  • Message: Service is currently scrambled.
  • Causes: See number 6 error E14.
  • Fixes: See number 6 error E14.
  1. Error Code: E37
  • Message: Invalid channel number.
  • Causes: Invalid channel chosen.
  • Fixes: Check other channels.
  1. Error Code: E38
  • Message: Program Map Table Not Available.
  • Causes: Invalid cable connection.
  • Fixes: Make sure all the cables are connected to their respective ports on the decoder.
  1. Error Code: E38
  • Message: Service not running.
  • Causes: See number 15.
  • Fixes: See number 15.
  1. Error Code: E42
  • Message: Parental Control PIN Blocked.
  • Causes: Channel encrypted with a parental lock.
  • Fixes: Go to menu and decrypt the channel with the locked PIN or contact the owner of the decoder for the PIN.
  1. Error Code: E43
  • Message: Not for this country.
  • Causes: Invalid country for DSTV broadcasting.
  • Fixes:
  1. Error Code: E44
  • Message: No PG status is available.
  • Causes: Channel locked with the parental guard.
  • Fixes: You need to insert the PIN used to lock the channel for PG before you can be able to watch the channel.
  1. Error Code: E45
  • Message: Service not allowed.
  • Causes: You are not authorized to use DSTV service.
  • Fixes: Contact DSTV.
  1. Error Code: E50
  • Message: No services available.
  • Causes: Wrong package selected.
  • Fixes: Select a package you paid for.
  1. Error Code: E70
  • Message: Services not available on TV2.
  • Causes: Program cannot be viewed on the secondary TV because of copyright reasons.
  • Fixes: Watch on TV1.
  1. Error Code: E71
  • Message: Song title and artist info not available.
  • Causes: same as number 22 error E70.
  • Fixes: same as number 22 error E70.
  1. Error Code: E72
  • Message: Rescan in progress.
  • Causes: Your decoder is scanning for channels.
  • Fixes:
  1. Error Code: E73
  • Message: TV link overload.
  • Causes: Connection problems.
  • Fixes: Check your connections.
  1. Error Code: E74
  • Message: LNB1 overload.
  • Causes: TV1 LNB connection issues.
  • Fixes: Check your connections.
  1. Error Code: E75
  • Message: LNB2 Overload.
  • Causes: TV2 LNB connection issues.
  • Fixes: Check your connections.
  1. Error Code: E76
  • Message: Your second TV service is not enabled.
  • Causes: Tried to connect TV2 without enabling the feature.
  • Fixes: Enable TV2 feature first.

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